Force Plus Digital - Deep Learning & AI Education Platform

Introduction

Force Plus Digital ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website forceplusdigital.com, use our services, or participate in our deep learning programs.

This policy applies to all users located in the Philippines and complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. By using our services, you acknowledge that you have read and understood this privacy policy.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

Register for our deep learning programs or courses
Create an account on our platform
Subscribe to our newsletter or educational content
Contact us through our website or email
Participate in surveys, feedback forms, or promotional activities

Contact Information: Full name, email address, phone number, postal address

Educational Background: Academic qualifications, work experience, professional skills

Technical Data: IP address, browser type, device information, operating system

Usage Information: Course progress, learning activities, platform interactions

Automatically Collected Information

When you access our website, we automatically collect certain information about your device and browsing behavior through cookies and similar technologies. This includes your IP address, browser characteristics, device identifiers, and information about how you interact with our website.

How We Use Your Information

We process your personal information for the following legitimate purposes:

Educational Services: To provide and deliver our deep learning courses, track your progress, assess your performance, and issue certificates upon completion.

Account Management: Creating and maintaining your user account, authenticating your identity, and managing your profile
Communication: Sending course updates, educational materials, announcements, and responding to your inquiries
Platform Improvement: Analyzing usage patterns to enhance our website functionality and educational content
Legal Compliance: Meeting our obligations under Philippine law and protecting our legitimate business interests
Marketing: Sending promotional materials about new courses and services (with your consent)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We work with trusted third-party companies that help us operate our business, such as hosting providers, payment processors, and email service providers. These companies are contractually bound to protect your information and can only use it for the specific services they provide to us.

Legal Requirements

We may disclose your information when required by law, court order, or government authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the acquiring party, subject to the same privacy protections outlined in this policy.

Your Privacy Rights

Under the Data Privacy Act of 2012, you have several important rights regarding your personal information:

Right to Information

You have the right to be informed about the collection and processing of your personal data, including the purposes and legal basis for processing.

Right of Access

You can request access to your personal information that we hold and receive a copy of your data in a structured, commonly used format.

Right to Correction

You can request correction of inaccurate or incomplete personal information and have us update your records promptly.

Right to Erasure

You can request deletion of your personal information when it's no longer necessary for our legitimate business purposes or legal obligations.

Right to Object

You can object to the processing of your personal information for direct marketing purposes or when processing is based on legitimate interests.

Right to Data Portability

You can request transfer of your personal data to another service provider in a machine-readable format where technically feasible.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within thirty (30) days as required by Philippine law.

Data Security and Protection

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

Encryption of data in transit and at rest using industry-standard protocols
Regular security assessments and vulnerability testing
Access controls and employee training on data protection practices
Secure backup procedures and disaster recovery plans
Regular monitoring of our systems for unauthorized access attempts

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our protective measures.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Our retention periods vary based on the type of information:

Account Information: Retained while your account is active and for 3 years after account closure

Course Records: Maintained for 5 years to support certificate verification and transcript requests

Marketing Communications: Processed until you unsubscribe or withdraw consent

Technical Logs: Automatically deleted after 12 months for security and performance analysis

When we no longer need your personal information, we securely delete or anonymize it in accordance with our data retention schedule and applicable legal requirements.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site usage, and deliver personalized content. We use the following types of cookies:

Essential Cookies: Required for basic website functionality and security features
Performance Cookies: Help us understand how visitors interact with our website
Functional Cookies: Remember your preferences and personalize your experience
Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your user experience.

International Data Transfers

While our primary operations are based in the Philippines, we may transfer your personal information to service providers located in other countries for processing. When we do so, we ensure appropriate safeguards are in place to protect your information according to Philippine data protection standards.

These safeguards include contractual commitments with our service providers, adequacy decisions by the National Privacy Commission, or other approved transfer mechanisms that provide equivalent levels of protection.

Children's Privacy

Our services are designed for adult learners and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors without verifiable parental consent. If you are a parent or guardian and believe we have collected information about your child, please contact us immediately so we can delete such information.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you through email or by posting a prominent notice on our website.

We encourage you to review this privacy policy regularly to stay informed about how we protect your personal information. Your continued use of our services after any modifications indicates your acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy, wish to exercise your privacy rights, or need to report a privacy concern, please contact our Data Protection Officer:

Force Plus Digital
Block 7, West Bank Road Corner
Dividend Homes Subdivision
Taytay, 1920 Rizal, Philippines

Phone: +639189659929
Email: info@forceplusdigital.com

We will acknowledge receipt of your inquiry within 72 hours and provide a substantive response within thirty (30) days as required under Philippine law.

Complaints and Enforcement

If you believe we have not adequately addressed your privacy concerns, you have the right to file a complaint with the National Privacy Commission of the Philippines. You can contact them at:

National Privacy Commission
5th Floor, Philippine International Convention Center
Vicente Sotto Avenue, Pasay City, 1307 Philippines
Email: info@privacy.gov.ph
Website: privacy.gov.ph

However, we encourage you to contact us first so we can work together to resolve any privacy concerns you may have.